VASANTA KUMAR TARRA; ARUN KUMAR MITTAPELLY. AI-Driven Fraud Detection in Salesforce CRM: How ML algorithms can detect fraudulent activities in customer transactions and interactions. American Journal of Data Science and Artificial Intelligence Innovations, Newark, USA, v. 2, p. 264–285, 2022. Disponível em: https://ajdsai.org/index.php/publication/article/view/42.. Acesso em: 7 mar. 2026.